As Marc Andreessen once quipped, software is “eating the world,” embedding itself in all material and digital products. The basis of his remark was that digital interaction was an order of magnitude faster and more efficient than analog.
Design will eat user documentation explains that now a much more profound change is afoot because design is permeating everything that humans make. People are more likely to use things that have been explicitly designed for them because products’ ease of use and relevance are greater.
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