It’s nice to see dawning recognition that social business needs some structure and planning to produce business value, and this post from SocialMouths offers a quick treatment. It presents 5-part approach to generating leads: start with strategy, conduct due diligence, connect content to prime stakeholders, connect social media to marketing, and involve the sales team.
This is a great example of beginning to treat social business seriously, but it’s missing several key elements. It’s still too focused on “content,” which shows diminishing value. *Interaction* and helping people do things that are important to them is where the action is. Personalized interaction is harder to scale than “content”—but that’s precisely WHY people value it more. In addition, the post doesn’t mention the importance of trust and focusing on relationship. Finally, it is not trivial to engage salespeople. That’s why Social Business Services is dedicated to it.